Contact Us
Email us
We are here to help you with any question.
We usually reply within 24 hours
Connect with VetGrade
Thank you for choosing VetGrade. We are dedicated to providing premium, veterinary-grade solutions and deeply researched insights to support your animal health journey.
Scan the links below to join our community, engage in discussions, and access our latest scientific articles.
Our Research & Insights
Quora
Corporate updates, industry news & networking
Medium
Scientific articles, product breakdowns & insights
Ask questions & discuss with pet owners
Official Social Media
Like our official page
Daily updates & care tips
Visual guides & resources
X (Twitter)
Follow us on X
Need Direct Assistance?
If you scanned your product label because you have an immediate question about your order, tracking, or a specific product, our support team is ready to help:
vetgrade.com
Monday to Saturday (8am to 6pm)
We reply within 2 minutes
+1 (786) 471-7130
Mon-Sun (8am-6pm)
Corporate File Numbe: 10641240 8100
Authentication Number: 204082800
Vet Grade LLC
8883 North Isles Circle
Tamarac, Florida 33321
Frequest Asked Questions
Product
Can I use one product on more than one type of animal?
Many of our formulas are labeled for multiple species — check the specific concentration and species guidance on each product page, since dosing varies by animal type and weight.
How should I store these products, and how long do they last?
Store products in a cool, dry place out of direct sunlight, away from children and animals, per the instructions on the label. Check the expiration date printed on your product's packaging.
How do I know the right dose for my animal?
Every product page includes a free dosage calculator plus a dosing chart based on your animal's species and weight. If you're ever unsure, confirm with your veterinarian before giving any product.
What products does VetGrade offer?
We offer accurately dosed, veterinary-grade liquid dewormers and animal care solutions for dogs, cats, horses, cattle, goats, sheep, and poultry. Each product page lists concentration, species guidance, and includes a built-in dosing calculator.
Orders
How long do refunds take?
Once we receive and verify your return, refunds are processed within 7 business days.
How can I track my order?
Once your order ships, we'll email you a tracking number so you can follow it in real time. You can also check your order status anytime on our Order Tracking page using your order number and email address.
What is your return policy?
We offer a 30-day return window from the date of delivery, covering damaged/defective items and items shipped incorrectly (wrong product, concentration, or variant). Full details on what's eligible and how refunds work are in the Returns & Refunds section below.
What is your shipping policy?
Orders placed before 11:00 AM EST ship the same business day; orders placed later, or on weekends and holidays, ship the next business day. See the Shipping section below for delivery timeframes.
Can I modify or cancel my order after placing it?
We begin processing orders quickly, so changes or cancellations must be requested before your order is processed or a shipping label is generated. Contact us as soon as possible at info@vetgrade.com or via live chat. A $25 cancellation fee applies once the order has already been processed.
Payments
How long do refunds take?
Once we receive and verify your return, refunds are processed within 7 business days.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express, and Discover).
Is my payment information secure?
Yes. All payments are processed through PCI DSS–certified payment processors, and checkout runs over SSL-encrypted HTTPS. VetGrade.com never stores, processes, or has direct access to your full card number.
What currency are prices in?
All prices are listed and charged in U.S. Dollars. We currently ship to addresses within the United States only.
Shipping
Can I get Saturday delivery?
Saturday delivery isn't guaranteed, but standard shipping transit already runs Monday through Saturday, so some deliveries do arrive on Saturdays depending on the carrier and your location.
How long does delivery take?
Standard shipping typically takes 2–4 business days in transit after your order leaves our facility, using carriers like UPS and USPS.
How fast will my order ship?
Orders placed before 11:00 AM EST ship the same business day. Orders placed after 11:00 AM EST, or on weekends and holidays, ship the next business day.
Where do you ship?
We currently ship to physical addresses within the United States only
Returns & Refunds
Are there any cancellation fees?
A $25 cancellation fee applies if you cancel an order that's already been processed. A $25 restocking fee applies to approved returns. Packages that come back undelivered due to an incorrect address or refused delivery aren't charged a restocking fee, but original shipping costs are non-refundable and re-shipping to a corrected address is the customer's responsibility.
How long do refunds take?
Once we receive and verify your return, refunds are processed within 7 business days.
What isn’t eligible for a return?
Change of mind or buyer's remorse after an order has shipped or been delivered, ordering mistakes on your end (wrong size, product, or variant), and items that are heavily worn, broken by the user, or missing original components are not eligible for a return or refund.
What items are eligible for a return?
Damaged or defective items (including leaks over 30%) get a full refund or immediate replacement, your choice, at our expense. Wrong item, concentration, or variant shipped gets an exchange or full refund, also at our expense. Both must be within 30 days of delivery.
What is your return window?
You have 30 days from the date of delivery to start a return. Because our products are health and safety items, returned items are never restocked or resold to other customers.