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Thank you for choosing VetGrade. We are dedicated to providing premium, veterinary-grade solutions and deeply researched insights to support your animal health journey.
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Need Direct Assistance?
If you scanned your product label because you have an immediate question about your order, tracking, or a specific product, our support team is ready to help:
info@vetgrade.com
vetgrade.com
Monday to Saturday (8am to 6pm)
Vet Grade LLC
131 Continental Drive, Suite 305
Newark, DE 19713
Frequest Asked Questions
Product
Can I use one product on more than one type of animal?
Many of our formulas are labeled for multiple species — check the specific concentration and species guidance on each product page, since dosing varies by animal type and weight.
How should I store these products, and how long do they last?
Store products in a cool, dry place out of direct sunlight, away from children and animals, per the instructions on the label. Check the expiration date printed on your product's packaging.
How do I know the right dose for my animal?
Every product page includes a free dosage calculator plus a dosing chart based on your animal's species and weight. If you're ever unsure, confirm with your veterinarian before giving any product.
What products does VetGrade offer?
We offer accurately dosed, veterinary-grade liquid dewormers and animal care solutions for dogs, cats, horses, cattle, goats, sheep, and poultry. Each product page lists concentration, species guidance, and includes a built-in dosing calculator.
Orders
How can I track my order?
Once your order ships, we'll email you a tracking number so you can follow it in real time. You can also check your order status anytime on our Order Tracking page using your order number and email address.
What is your return policy?
We offer a 30-day return window from the date of delivery, covering damaged, incorrect, or unopened items. Full details on what's eligible and how refunds work are in the Returns & Refunds section below.
What is your shipping policy?
Orders placed before 11:00 AM EST ship the same business day; orders placed later, or on weekends and holidays, ship the next business day. See the Shipping section below for delivery timeframes.
Can I modify or cancel my order after placing it?
We begin processing orders quickly, so changes or cancellations can only be made before your order ships. Contact us as soon as possible at info@vetgrade.com or via live chat. A $25 cancellation fee applies if the order has already been processed.
Payments
What payment methods do you accept?
We accept Visa, Mastercard, American Express, and Discover, along with PayPal, Venmo, Klarna installment plans, and digital wallets including Amazon Pay, Google Pay, and Apple Pay. You can also check out with a card without creating a PayPal account.
Is my payment information secure?
es. All payments are processed through PCI DSS–certified payment processors, and checkout runs over SSL-encrypted HTTPS. VetGrade.com never stores, processes, or has direct access to your full card number.
What currency are prices in?
All prices are listed and charged in U.S. Dollars. We currently ship to addresses within the United States only.
Shipping
How can I track my package?
You'll receive a tracking number by email once your order ships. You can also check its status anytime on our Order Tracking page.
Can I get Saturday delivery?
Saturday delivery isn't guaranteed and must be pre-arranged; expedited shipping otherwise runs Monday through Friday.
How long does delivery take?
Standard shipping typically takes 2–3 business days in transit after your order leaves our facility, using carriers like UPS and USPS. Expedited options (UPS 2-Day or 3-Day) are available at checkout.
How fast will my order ship?
Orders placed before 11:00 AM EST ship the same business day. Orders placed after 12:00 PM EST, or on weekends and holidays, ship the next business day.
Where do you ship?
We currently ship to physical addresses within the United States only
Returns & Refunds
Are there any fees?
A $25 cancellation fee applies if you cancel an order that's already been processed. A 25% restocking fee applies to packages that come back undelivered due to an incorrect address or refused delivery.
How long do refunds take?
Once we receive and verify your return, refunds are processed within 5–7 business days.
What isn’t eligible for a return?
We can't accept returns for buyer's remorse, ordering the wrong item by mistake, or products that arrive excessively damaged due to misuse or mishandling after delivery.
What items are eligible for a return?
Damaged or defective items (including leaks over 30%), and items shipped incorrectly, are eligible for a full refund or replacement at our expense. Opened or lightly used products in good condition can also be returned within 30 days, though you're responsible for return shipping in that case.
What is your return window?
You have 30 days from the date of delivery to start a return. Because the products are