SMS Terms & Conditions

Effective Date: February 08, 2026

Welcome to the SMS Messaging Program of VetGrade.com (“we”, “our”, “us”). These SMS Terms & Conditions govern our text messaging communication and outline the rules that apply when you opt in to receive text alerts from us. By subscribing to our SMS program, you agree to these terms, as well as our overarching Terms of Service and Privacy Policy.

1. Consent and Program Description

By providing your mobile phone number—whether during the checkout process, account registration, newsletter subscription, or via any dedicated opt-in form on our store—you grant explicit consent to receive automated promotional and transactional text messages from VetGrade.com.

These wireless communications may include, but are not limited to:

Order & Logistics Updates: Order confirmations, payment receipts, processing status, and shipping tracking links.
Account Alerts: Password resets, security multi-factor codes, and profile update confirmations.
Marketing & Promotions: Exclusive discount codes, product launches, seasonal sales events, and tailored pet-health recommendations.
Fulfillment Reminders: Abandoned-cart alerts to assist you in resuming an incomplete checkout session.
Customer Support: Direct follow-ups regarding service inquiries or product questions.

📊 Message Frequency: Message frequency will vary dynamically based on your interaction with our e-commerce platform and your opt-in choices.

2. Opt-Out and Unsubscribe Instructions

You have the absolute right to withdraw your consent and exit our SMS program at any time.

To stop receiving marketing or promotional text messages, simply reply STOP to any mobile message sent from VetGrade.com.
Once this command is received, you will receive a single, final text confirming that you have been unsubscribed from our marketing broadcast list.

Note: Opting out of promotional SMS text messages does not restrict our system from delivering essential transactional text notifications (such as critical delivery updates or account security alerts) necessary to complete ongoing orders or manage your registered customer account.

3. Help and Customer Support

If you experience technical issues with our messaging service or require assistance, simply reply HELP to any text message you receive from us.

Alternatively, you can get in touch with our customer care team directly through the following channels:

Email: info@vetgrade.com
Phone & Text Support: (336) 600-2033

4. Message and Data Rates

VetGrade.com does not charge a premium fee to join or participate in our text program. However, standard message and data rates may apply according to the wireless service plan provided by your mobile carrier. You are solely responsible for any fees, rates, or data charges billed to you by your mobile service provider.

5. Strict Privacy Protection

Your data integrity is a core priority at VetGrade.com. All mobile data collected through our SMS program is handled strictly in accordance with our Privacy Policy.

🔒 Data Sharing Isolation Clause: We do not sell, rent, lease, or share your mobile number or specific SMS opt-in consent data with unaffiliated third parties, partners, or corporate affiliates for their independent marketing or commercial purposes. Your text messaging consent is completely confidential.

6. User Eligibility and Responsibilities

By opting into our SMS messaging program, you represent and warrant that:

You are at least 18 years of age or the legal age of majority in your jurisdiction.
You are the authorized account holder, primary user, or custom owner of the specific mobile phone number you submit to our system.
The contact information provided to VetGrade.com is accurate, valid, and up to date.

7. Service Availability and Delivery Disclaimer

While we utilize reliable delivery networks to transmit our mobile updates, SMS delivery relies on wireless routing infrastructure beyond our direct control. VetGrade.com and mobile network operators are not liable for delayed, duplicate, or undelivered messages resulting from poor network coverage, carrier filtering protocols, or hardware power limitations.

8. Amendments to These Terms

We reserve the right to modify, adjust, or completely update these SMS Terms & Conditions at any time to align with changing carrier regulations or website features. When revisions occur, the “Effective Date” at the top of this page will be updated. Your continued participation in our text program following these changes implies binding acceptance of the updated rules.