Privacy Policy

Effective Date: February 08, 2026

At VetGrade.com, we value the trust you place in us and are deeply committed to protecting your personal privacy. This Privacy Policy describes how VetGrade.com (“the Site,” “we,” “us,” or “our”) collects, uses, protects, and discloses your personal information when you visit our website, set up an account, or make a purchase.

1. What Personal Data We Collect and Why

Personal Identification Information

We collect personal information that you voluntarily provide to us when registering an account, placing an order, or communicating with us. This may include:

Contact Data: Your name, shipping address, billing address, email address, and phone number.
Account Credentials: Secure login credentials used to access your user profile.

Customer Reviews and Comments

When visitors leave reviews or comments on the site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to assist in automated spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to verify if you use it. The Gravatar privacy policy is available at [https://automattic.com/privacy/](https://automattic.com/privacy/). Upon approval of your review or comment, your profile picture is visible to the public in the context of your post.

Media Uploads

If you upload images to the website (such as uploading photos for product reviews), you should avoid uploading images with embedded location data (EXIF GPS) included. Other website visitors can download and extract location data from these images.

2. Communications & Marketing

Email & SMS Marketing

When you provide your email address or mobile phone number, we may use this information to send you marketing and promotional communications. These include:

Product announcements, seasonal promotions, and special event offers.
Tailored pet-health product recommendations.
Abandoned Cart Reminders: If you begin the checkout process but do not complete your order due to website timeouts, accidental exits, or any other reason, we may send an automated email or SMS message to help you resume your purchase.

How to Opt Out: You may opt out of receiving marketing emails or SMS messages at any time. To unsubscribe, click the “Unsubscribe” link at the bottom of our emails, reply “STOP” to any SMS message, or contact our support team directly. Opting out of marketing communications will not affect transactional communications regarding your purchases or account security.

Order, Account Updates, and Subscriber Perks

We use your contact details to provide essential transactional notifications. These include order confirmations, payment receipts, shipping updates, tracking alerts, password resets, and critical security warnings.

If you create a customer account or join our subscription services, we will also use this information to deliver exclusive member updates, including loyalty rewards programs, early-access sales, and subscriber-only discounts.

3. Cookies and Tracking Technologies

We use cookies and similar tracking mechanisms to improve your shopping experience, remember your preferences, and track site analytics.

Interaction Cookies: If you leave a comment or review on our site, you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again. These cookies persist for one year.
Login & Authentication Cookies: If you visit our login page, we set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we establish several cookies to preserve your login info and screen display choices. Login cookies last for two days; screen options cookies last for one year. If you select “Remember Me”, your login persists for two weeks. Logging out removes these authentication cookies.
Content Management Cookies: If you edit or publish an article or review, an additional cookie is saved in your browser. This cookie includes no personal data, simply indicates the post ID of the core asset, and expires after 24 hours.

4. Embedded Content From Third Parties

Articles and pages on this site may include embedded content (e.g., product videos, interactive maps, or social media sharing elements). Embedded content from third-party websites behaves in the exact same manner as if the visitor had navigated directly to that third-party site.

These independent websites may collect data about you, use their own cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, particularly if you have an active account and are logged into that third-party website.

5. Data Sharing and Third-Party Processors

We do not sell, rent, or trade your personal information to third parties for their commercial marketing purposes. To run our e-commerce platform successfully, we only share data with trusted third-party service providers who assist us in our operations:

Payment Gateways: All online payments are handled securely by authorized financial institutions and payment networks. We do not store sensitive credit card or billing numbers on our servers. All financial transactions are transmitted safely via standard encrypted paths.
Shipping and Logistics: We share your delivery address, name, and phone number with our shipping carriers to fulfill and deliver your orders.
Automated Services: Visitor comments and reviews may be checked through an automated third-party spam detection service.

6. Data Security & SSL Encryption

To protect your personal data, VetGrade.com implements robust industry-standard technical security precautions. During the checkout process, all personal data, billing records, and payment information are encrypted and protected using Secure Sockets Layer (SSL) technology. We maintain strict electronic and procedural guardrails to protect your information against unauthorized access, loss, or alteration.

7. Data Retention and Your Rights

Data Retention Schedules

If you leave a comment, the comment and its metadata are retained indefinitely. This allows us to recognize and auto-approve follow-up responses instead of holding them in a moderation queue. For users who register an account on VetGrade.com, we store the personal information provided in their user profile indefinitely.

Your Rights Over Your Data

All users can view, edit, or delete their personal information at any time (with the exception of their account username, which cannot be changed). Website administrators can also view and update that information.

If you have a customer account on this site or have left comments, you have the right to:

Request an exported file of the personal data we hold about you, including any information you provided to us.
Request that we erase any personal data we hold about you.

Note: This does not include any data we are legally or administratively obligated to retain for business recordkeeping, tax audits, or essential security purposes.

8. Contact Information

For questions regarding this Privacy Policy, your personal data rights, or to submit a request for data erasure, please contact us using our official details below: