Frequently Asked Questions
Is my payment information secure?
es. All payments are processed through PCI DSS–certified payment processors, and checkout runs over SSL-encrypted HTTPS. VetGrade.com never stores, processes, or has direct access to your full card number.
How can I track my order?
Once your order ships, we'll email you a tracking number so you can follow it in real time. You can also check your order status anytime on our Order Tracking page using your order number and email address.
What currency are prices in?
All prices are listed and charged in U.S. Dollars. We currently ship to addresses within the United States only.
What is your return policy?
We offer a 30-day return window from the date of delivery, covering damaged, incorrect, or unopened items. Full details on what's eligible and how refunds work are in the Returns & Refunds section below.
What is your return window?
You have 30 days from the date of delivery to start a return. Because the products are
What is your shipping policy?
Orders placed before 11:00 AM EST ship the same business day; orders placed later, or on weekends and holidays, ship the next business day. See the Shipping section below for delivery timeframes.
What isn’t eligible for a return?
We can't accept returns for buyer's remorse, ordering the wrong item by mistake, or products that arrive excessively damaged due to misuse or mishandling after delivery.
What items are eligible for a return?
Damaged or defective items (including leaks over 30%), and items shipped incorrectly, are eligible for a full refund or replacement at our expense. Opened or lightly used products in good condition can also be returned within 30 days, though you're responsible for return shipping in that case.
What payment methods do you accept?
We accept all credit card, Visa, Mastercard, American Express, and Discover.
What products does VetGrade offer?
We offer accurately dosed, veterinary-grade liquid dewormers and animal care solutions for dogs, cats, horses, cattle, goats, sheep, and poultry. Each product page lists concentration, species guidance, and includes a built-in dosing calculator.