Shipping & Returns Policy

Effective Date: February 08, 2026

At VetGrade.com, we strive to deliver your products quickly and maintain complete transparency regarding our shipping and return procedures. Please review our policies below before completing your purchase.

🚚 Shipping Policy

1. Order Processing & Handling Time

Daily Cut-Off Time: 3:00 PM Eastern Standard Time (EST).
Handling Time: Most orders are processed and prepared for shipment within 1 business day.
Schedule: Orders placed before 3:00 PM EST ship out the same business day. Orders placed after 3:00 PM EST, or during weekends and American National Holidays, will be processed and shipped on the following business day.

2. Transit Times & Carrier Details

Standard Priority Shipping: Please allow 2 to 3 business days for transit and delivery once the package leaves our facility. Delivery times may vary slightly based on your geographic location.
Expedited Services (UPS Ground, 2-Day, or 3-Day): These premium carrier services deliver Monday through Friday. Saturday delivery is not guaranteed by carriers unless explicitly requested by the customer prior to shipment, which may incur additional courier fees.

3. Shipping Costs & Limitations

Payment: All orders must be paid in full at checkout before fulfillment. Shipping costs are calculated at checkout and are the responsibility of the buyer.
Service Area: We only accept orders and ship to physical addresses within the United States. We do not offer international shipping.
Carrier Delays: While we guarantee our processing speeds, transit times are managed by third-party carriers (UPS, USPS, etc.). VetGrade.com cannot offer shipping fee refunds for unexpected logistical delays caused entirely by the carrier.

📦 Return & Refund Policy

We offer a 30-day return window from the date of delivery. To maintain the health, safety, and quality standards of our products, returned items are never restocked or resold to other customers.

✅ Scenarios Eligible for Return or Refund

Return Reason	Policy Terms	Return Shipping Cost
Damaged or Defective Items	Full refund or a replacement item sent out immediately at no extra cost.	Covered by VetGrade.com
Incorrect Item Received	If we ship the wrong item, we will send the correct product or issue a full refund.	Covered by VetGrade.com
Product Satisfaction (Opened/Slightly Used)	Products that have been opened or slightly used but remain in good structural condition (no excessive wear or missing components) may be returned within 30 days.	Covered by Customer

❌ Scenarios Non-Eligible for Return or Refund

To ensure operational fairness, returns or refunds will not be approved for the following reasons:

Buyer’s Remorse / Change of Mind: We do not accept returns if you simply no longer want the product after it has been delivered.
Customer Ordering Errors: Please review your cart carefully before completing a purchase. We are not responsible for customer mistakes, such as ordering an incorrect size, product type, or variant.
Excessive Damage: Items that are heavily worn, broken by the user, or missing original components cannot be accepted for safety reasons.

⚠️ Order Cancellations & Restocking Fees

1. Cancellations Before Shipment

You may cancel an order for a full refund at any time before it has been processed by our fulfillment center. Once an order is processed, or shipping labels have already been generated by our system, a $25 cancellation and administrative fee will be deducted from your final refund.

2. Restocking Fee for Non-Delivery & Refusals

If a shipment is returned to our facility by the carrier due to a customer input error (e.g., an incorrect or incomplete shipping address), failure to pick up the package, or explicit refusal of delivery, a 25% restocking fee will apply.

The original shipping fees paid to the carrier are non-refundable.
If you request that the package be re-shipped to a corrected address, the customer is responsible for the secondary shipping costs.

📋 How to Initiate a Return

If your order meets the eligibility criteria listed above, please follow these steps to process your return:

Contact Support: Email us at info@vetgrade.com or call (336) 600-2033 within 30 days of delivery.
Provide Documentation: Include your order number, proof of purchase, and clear photos showing the condition of the product (or photos of the damage if it arrived broken).
Ship Your Item: For satisfaction returns, you will package the item safely and send it to our temporary returns processing center.
Refund Processing: Once your return is received and verified by our staff, your refund will be processed back to your original payment method within 5 to 7 business days.